Articles & Guides

Iron Mountain Protects both SaaS Applications and Data With New Escrow Service

Cliff Boodoosingh on April 23, 2007

Small and medium Software as a Service Providers can use SaaSProtect to
Build Customer Trust

BOSTON, April 23 /PRNewswire-FirstCall/ -- Iron Mountain Incorporated
(NYSE: IRM), the global leader in information protection and storage
services, today announced the general availability of SaaSProtect Escrow
Service(TM) to safeguard Software as a Service (SaaS) applications, the
data that runs those applications, and the associated customer data.
SaaSProtect Escrow Service protects the subscribers of SaaS applications in
the event of problems with the SaaS provider, significant outages, or other
service interruptions. It also gives SaaS providers a way to build trust
with their customers. Iron Mountain Digital, the technology arm of Iron
Mountain and the founder of the technology escrow industry, is the first
company to combine automated data backup and rapid recovery with technology
escrow for a complete SaaS protection solution.
Iron Mountain's SaaSProtect Escrow Service is designed to help mitigate
risks associated with entering into a relationship with small-to-medium
sized SaaS providers. According to Gartner, the market for SaaS
applications will grow from $6.3 billion in 2006 to $19.3 billion by 2011,
with most of those dollars going to new entrants, rather than established
software vendors.(1)
Executive Director of The Common Application, Inc. Rob Killion, is
implementing Iron Mountain's SaaSProtect Escrow Service for the next
version of the Common Application Online(R), a non-profit site that lets
students apply to more than 300 colleges and universities using one common
application over the web. Killion states, "The primary benefit is the
security that we get. We know that if catastrophe strikes - either
catastrophe in terms of a business relationship going bad or a natural or
personal catastrophe - there is a 'plan B' that we can avail ourselves of
quickly and securely with Iron Mountain, and that's something we haven't
had before."
In the SaaS delivery model, software applications run by an outside
provider are accessed over the Internet, cutting IT infrastructure and
management costs and facilitating quicker deployment. SaaS deployments also
introduce new risks. According to Forrester Research, "Application
implementation, technology, and operational risks may be mitigated through
the use of a SaaS solution. However, vendor, application, and business
continuity risks may be increased." (2) SaaS subscribers can leverage Iron
Mountain's SaaSProtect Escrow Service as part of a "best practice" business
continuity strategy. In the SaaS environment, SaaS subscribers don't have
actual software that they run in production, so issues like vendor
bankruptcy are one concern, but there is also a real threat from extended
service outages. With SaaSProtect Escrow Service, applications are
protected with both source code and object code deposits. This provides all
the components necessary to recreate the live production environment for
the application - either on the customer's premise or at a fail-over site -
and to restore service to end- users.
In addition, customer data, which typically resides with the SaaS
provider, is protected through Iron Mountain's LiveVault(R) online data
backup and recovery solution within the SaaS application. Backups are
performed automatically and continuously over the Internet, and data is
moved off-site to a remote and secure Iron Mountain data center, without
manual IT intervention. Iron Mountain's SaaSProtect Escrow Service is the
first complete escrow protection strategy that incorporates the application
source code and maintenance materials, object code, and live customer data
Features and benefits of the SaaSProtect Escrow Service include:
-- Protection for both SaaS subscribers and providers - Subscribers
protect their investments in SaaS applications while SaaS providers are
able to offer buyers peace of mind
-- Escrow for both the source code and object code enables users to get up
and running quickly
-- SaaS-specific "demand" release conditions allow immediate access to
applications and data
-- Verification testing provides assurance the application can be re-built
-- Proven online, automatic data backup and recovery through LiveVault
safeguards data
-- Iron Mountain Connect(TM) Escrow Management Center offers easy online
access and real-time management of escrow accounts
About Iron Mountain Digital
Iron Mountain Digital is the world's leading provider of data
backup/recovery and archiving software as a service (SaaS). The technology
arm of Iron Mountain Incorporated offers a comprehensive suite of data
protection and e-records management software and services to thousands of
companies around the world, directly and through a world-wide network of
channel partners. Iron Mountain Digital is based in Southborough, Mass.
with European headquarters in Frankfurt, Germany. For more information on
Iron Mountain Digital's Intellectual Property Management services, visit
About Iron Mountain
Iron Mountain Incorporated (NYSE:IRM) helps organizations around the
world reduce the costs and risks associated with information protection and
storage. The company offers comprehensive records management and data
protection solutions, along with the expertise and experience to address
complex information challenges such as rising storage costs, litigation,
regulatory compliance and disaster recovery. Founded in 1951, Iron Mountain
is a trusted partner to more than 100,000 corporate clients throughout
North America, Europe, Latin American and Asia Pacific. For more
information, visit the company's Web site at
(1) "The Financial Economic Impact Of Software-As-A-Service" by Liz
Herbert, Forrester Research, September 1, 2006
(2) "Vendors Missing the SaaS Wave" by Michael Hickins,,
March 8, 2007

Media Contact:
Maria Doyle
Public Relations
(781) 964-3536

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